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Navigating the Logistics Landscape: Shilo Stueckrath’s Journey and Insights at Kirsch Transportation

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Logistics News

Insights from Asia Kloewer, Account Manager at Kirsch Transportation

In the dynamic world of logistics, the roles within the industry can vary widely, but each one contributes significantly to the overall success of the supply chain. Allow me to introduce myself—I’m Asia Kloewer, and I’ve been with Kirsch Transportation Services, Inc. for nearly three years, serving as an Account Manager. My journey in logistics has been both challenging and rewarding, and I’m excited to share my experiences and insights with you.

Role and Responsibilities as Account Manager

At Kirsch Transportation, my responsibilities as an Account Manager extend beyond managing freight operations. My primary mission is to connect with customers daily to understand their freight needs while building strong personal relationships. I oversee the operations of my customers’ freight and work tirelessly to optimize our service delivery. This involves a combination of email correspondence, phone calls, and strategic planning to ensure that our customers receive the best possible solutions for their logistics challenges.

A Day in the Life of a Logistics Professional

Every day in my role is dynamic and engaging. My mornings typically start with checking in on my customers to see what lanes they need capacity for and discussing how we can assist in hauling their freight. Communication is key in my position, so I spend a significant amount of time on emails and calls, ensuring that I am always available to address any issues or questions my customers may have. Whether it’s coordinating with carriers or resolving unforeseen challenges, each day brings new opportunities to learn and grow.

Significant Changes in the Industry

Over the past few years, the logistics industry has seen brokers take on a more prominent role in connecting carriers and customers. This shift has brought customer service to the forefront, and Kirsch Transportation has always valued this aspect of the business. We believe that exceptional customer service fosters integrity and strengthens the relationships we build with our clients. This approach has been particularly beneficial as it aligns with our mission to provide reliable, customer-centric solutions.

Personal Industry Milestones

One of the significant milestones in my career was helping Kirsch establish a relationship with a freight management company that opened new avenues for collaboration. This partnership allowed us to engage with multiple customers affiliated with the management company, showcasing the importance of building long-lasting, fruitful relationships. These milestones are a testament to the hard work and dedication we put into fostering trust and reliability within the industry.

Future Outlook and Predictions

Looking ahead, I am optimistic about the future of the logistics industry. I hope to see customers increasingly recognize the value that brokerages bring to the table, particularly in terms of customer service and integrity. As technology continues to evolve, I anticipate that these advancements will further enhance our ability to deliver superior service and maintain strong relationships with our clients.

Challenges and Solutions in Logistics

Like any industry, logistics comes with its own set of challenges. One of the main hurdles has been overcoming the perception of brokers as unnecessary middlemen. However, at Kirsch, we demonstrate our value by being a reliable point of contact and helping customers find capacity that might otherwise be inaccessible. This reliability and dedication to customer service are what set us apart and enable us to build trust with both customers and carriers.

Personal Growth and Development

My role as an Account Manager has allowed me to focus intensively on customer service, providing a unique perspective on the operations of a brokerage. Seeing business-to-business relationships grow and flourish has been incredibly rewarding. Recently, transportation managers from our customer base have begun reaching out to me directly to cover their freight needs, bypassing the traditional market routes. This shift underscores the value of personal relationships and dedicated customer service in our industry.

Technological Evolution in Logistics

The logistics industry has seen a wave of technological advancements, from real-time tracking to digital communication platforms. These innovations have greatly enhanced efficiency and transparency, allowing us to serve our customers better. At Kirsch, we embrace these technologies while maintaining a personal touch, ensuring that our customers always have access to a team of dedicated professionals ready to provide creative solutions.

Lessons from Sales and Business Development

Transitioning into an Account Manager role from other positions has been a significant learning experience. It has taught me the importance of listening to customers’ needs and tailoring our services to meet those needs effectively. The journey has reinforced the value of a customer-focused approach and the critical role that excellent service plays in business development.

Expanding Knowledge in Logistics

Despite my relatively short time in the industry, I am continuously learning and adapting. Each day presents new challenges and opportunities to expand my knowledge, particularly in areas such as freight management and customer relationship building. Staying informed and adaptable is essential in this ever-evolving field.

The Importance of Experience, Adaptability, and Continuous Learning

My career in logistics has highlighted the importance of experience, adaptability, and a commitment to lifelong learning. These principles are vital not only for personal growth but also for the overall success of the team at Kirsch Transportation. By embracing these values, we ensure that we can meet the diverse needs of our customers and navigate the complexities of the logistics landscape effectively.

Learn More About a Career in Logistics

For those interested in exploring the fast-paced logistics industry and the opportunities available at Kirsch Transportation, I encourage you to reach out. Join a team that values innovation and is led by professionals who are dedicated to helping you succeed in your career.

FAQs About an Account Management Career at Kirsch Transportation

What does an Account Manager at Kirsch Transportation do?

An Account Manager at Kirsch Transportation connects with customers to understand their freight needs and builds strong personal relationships. They oversee freight operations and work to optimize customer service, ensuring that clients receive the best solutions for their logistics challenges.

How does technology impact the logistics industry?

Technology has significantly enhanced efficiency and transparency in logistics through real-time tracking and digital communication platforms. These advancements allow for better service delivery, although maintaining a personal touch remains crucial.

What are some challenges brokers face in the logistics industry?

Brokers often face the challenge of overcoming negative perceptions. However, they add value by providing reliable points of contact and helping customers find capacity that might otherwise be inaccessible, thereby building trust and reliability.

How important is customer service in logistics?

Customer service is paramount in logistics as it fosters integrity and strengthens relationships with clients. Excellent customer service differentiates companies and is essential for building long-term, fruitful partnerships.

What future trends do you foresee in the logistics industry?

Future trends in logistics include continued technological advancements and a greater recognition of the value that brokerages provide. Maintaining a balance between technology and personal relationships will be key to success.

How can someone learn more about a career in logistics at Kirsch Transportation?

Interested individuals can reach out to Kirsch Transportation to learn more about career opportunities. The company values innovation and provides a supportive environment for professional growth.

Customer Centric Solutions

Navigating the logistics landscape requires a blend of experience, adaptability, and continuous learning. As an Account Manager at Kirsch Transportation, I have witnessed firsthand the impact of excellent customer service and strong relationships on our success. The future of logistics looks promising, with technology playing a pivotal role and a continued emphasis on customer-centric solutions.

For those looking to join this dynamic industry, Kirsch Transportation offers a wealth of opportunities to grow and excel.

Previous Navigating Logistics Insights articles:

Driving Success in Logistics: Insights from Shauna Morfeld

Navigating the Logistics Landscape: Insights from Jeff Johnson, Director of Business Development at Kirsch Transportation

a woman with long blonde hair posing for a picture wearing a red shirt and a black fleece jacket.

Author Spotlight

Asia Kloewer

Fast Facts

Name
Asia Kloewer
Title
Account Manager
Industry for
3 Years
Hobbies
Spending time with friends and family.